Service Operations Events

Presenter IconVirtual
April 5, 2023 | 11:00 AM ET | 5:00 PM CET

Speed to Digital: moving from pilot purgatory to productivity

It’s evident that ambitious organizations are moving fast—but too often, they’re also getting stuck. Join experts from McKinsey...
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Operations to learn how services leaders are navigating the AI journey and moving from pilot phase to productivity at speed.
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Panelists: Grant Riewe, Rob Whiteman, Mohammed Aaser

Duration: 1 hour

Presenter IconVirtual
April 20, 2023 | 10:30AM IST | 13:00 PM SGT

Generative AI: Unlocking value for customer engagement

While Generative AI has been around for years, it has become an overnight sensation with the open-access launch of products like ChatGPT...
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(OpenAI) or LaMDA (Google).
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Confirmed Speakers (more to come): Alex Sawaya, Malcolm Gomes, John Larson

Duration: 1 hour

Presenter IconVirtual
Passed Event
October 5th, 2022
16:00 CET

Customer Experience to Drive Aftermarket Services Growth and Profitability

Inspire your own transformation with examples of how industry leaders set priorities and innovate services across physical and digital...
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journeys to increase value at a reduced cost to serve.
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Duration: 1 hour

Presenter IconHybrid & In-person
Passed Event
November 17th - 18th, 2022

European B2B Services Summit 2022

This year’s summit will highlight recent McKinsey research on the "Future of Services", and how services organizations across sectors...
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can thrive by addressing digitization, talent challenges, sustainability, and other disruptive trends. We will have a mix of guest speakers, McKinsey led sessions, as well as ample time to meet other services leaders. This is a unique opportunity to have the B2B Services Community in one room!
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Presenter IconVirtual
Passed Event
March 22, 2023 | 12pm ET

Generative AI: unlocking value in Customer Service Operations

Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to...
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transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth.
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Panelists: Richard Smullen, Sagie Davidovich, Ping Wu, Maksim Ovsyannikov, Oana Cheta, John Larson, Josh Wolff

Duration: 1 hour