Service Operations Events

Presenter IconVirtual
September 26, 2023 10:00 am EDT | 4:00 pm CET

Transforming finance with Generative AI

Join us to discuss how AI can drive finance productivity and how to unlock quick wins, along with case studies of successful early...
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adopters.
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Duration: 1 hour

Presenter IconVirtual
Past Event
July 11, 2023 11am-12pm ET | 5pm-6pm CET

Building resilience in field operations

In this webinar, our service operations experts will share perspectives on the imperatives needed to build a winning field services...
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operation. Our experts will provide an overview of major shifts, discuss how services organizations are tackling headwinds, and provide examples of how companies are taking the lead in service delivery. We will also discuss the building blocks needed to successfully transform a field organizations and what you need to begin your own journey.
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Speakers: Nikhil Koushik, Nicolas Guzman

Duration: 1 hour

Presenter IconVirtual
Past Event
June 15, 2023
12-1pm ET | 6-7pm CET

Growth through services innovation

In this session, our experts will share both the results of our research on what differentiates service performance leaders when it comes...
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to growth as well as a couple of concrete examples how industry leaders innovated with advanced service offerings to capture opportunities amidst changing industry trends.
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Panelists: Mikhail Savin, Uri Pelli, Markus Forsgren

Duration: 1 hour

Presenter IconVirtual
Past Event
April 20, 2023 | 10:30AM IST | 13:00 PM SGT

Generative AI: Unlocking value for customer engagement

While Generative AI has been around for years, it has become an overnight sensation with the open-access launch of products like ChatGPT...
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(OpenAI) or LaMDA (Google).
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Speakers and Panelists: Prasanna Kumar Arikala, Michael I Crago, Masa Shimizu, Richard Smullen, Malcolm Gomes, John Larson, Alex Sawaya, Xiaoxiao Tong

Duration: 1 hour

Presenter IconVirtual
Past Event
April 5, 2023 | 11:00 AM ET | 5:00 PM CET

Speed to Digital: moving from pilot purgatory to productivity

It’s evident that ambitious organizations are moving fast—but too often, they’re also getting stuck. Join experts from McKinsey...
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Operations to learn how services leaders are navigating the AI journey and moving from pilot phase to productivity at speed.
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Panelists: Grant Riewe, Rob Whiteman, Mohammed Aaser

Duration: 1 hour

Presenter IconVirtual
Past Event
March 22, 2023 | 12pm ET

Generative AI: unlocking value in Customer Service Operations

Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to...
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transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth.
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Panelists: Richard Smullen, Sagie Davidovich, Ping Wu, Maksim Ovsyannikov, Oana Cheta, John Larson, Josh Wolff

Duration: 1 hour

Presenter IconHybrid & In-person
Past Event
November 17th - 18th, 2022

European B2B Services Summit 2022

This year’s summit will highlight recent McKinsey research on the "Future of Services", and how services organizations across sectors...
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can thrive by addressing digitization, talent challenges, sustainability, and other disruptive trends. We will have a mix of guest speakers, McKinsey led sessions, as well as ample time to meet other services leaders. This is a unique opportunity to have the B2B Services Community in one room!
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Presenter IconVirtual
Past Event
October 5th, 2022
16:00 CET

Customer Experience to Drive Aftermarket Services Growth and Profitability

Inspire your own transformation with examples of how industry leaders set priorities and innovate services across physical and digital...
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journeys to increase value at a reduced cost to serve.
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Duration: 1 hour