Service Operations Podcasts

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July 8, 2024

The evolution of customer care: AI and the Gen Z effect

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August 23, 2023

Reset and reimagine: The role of generative AI in SG&A success

Tin cans McKinsey
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March 22, 2023

Skinny design: Smaller is better [Podcast]

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September 14, 2022

The hidden value of voice conversations: Part 2, Reaping the rewards

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September 14, 2022

The hidden value of voice conversations: Part 1, Trends and technologies

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August 12, 2022

People and places: How and where to work next

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January 18, 2022

Prioritizing customer experience in government