In-person events

Customer Experience Senior Leaders Roundtables is an in-person roundtable series for senior customer experience leaders focused on the state of AI in care. The session will explore how gen AI, agentic AI, and concierge-level service are reshaping customer experience, including how organizations can use it for operational resiliency, demand deflection, and emerging commercial models. Participants will hear perspectives from McKinsey experts and industry leaders and exchange practical approaches to delivering value. Roundtables will be hosted in Europe and North America. Interested leaders are encouraged to register their interest to receive notifications when new sessions are announced.

At this event, we’ll be bringing together industry leaders to dive deep into the frontier of Productivity in the era of AI and transitioning from theory to real-world impact, focusing on three pivotal themes shaping the future of the space.

This Roundtable is designed for senior leaders driving AI and digital operational transformation across industries. If you’re ready to take the next step in harnessing the power of AI for your operations, register to join us at Innovation and Learning Center, Singapore.