In-person events
Join us in-person to power up your operations agenda. Connect with peers and McKinsey experts, exchange hands-on perspectives, and build connections that last.
Great ideas move faster when people meet face to face. Join McKinsey experts and industry leaders in-person for candid conversations, fresh perspectives, and practical insights on the operations challenges that matter most. Step away from the screen, exchange experiences with peers, make meaningful connections, and leave with new ideas to power up your next move.
COO Excellence Masterclass
November 18 - 20, 2026
Paris, France
COO Excellence Masterclass is an invitation-only, in-person masterclass for a select group of senior operations executives focused on peer-to-peer learning.
The session will explore candid, confidential discussions on leading global operations, guided by McKinsey Partners and facilitated by former COOs and CEOs with proven track records. Participants will hear perspectives from peer COOs and senior executives and exchange practical approaches drawn from real operational experience.
Taking place over two days from November 18 to 20, 2026, the event is designed for COOs and senior operations leaders looking to engage with peers outside their own organization.
Past in-person events
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Customer Experience Senior Leaders Roundtables
September 16 - 17, 2026
Brussels
October 5 - 6, 2026
Toronto
Customer Experience Senior Leaders Roundtables is an in-person roundtable series for senior customer experience leaders focused on the state of AI in care.
The session will explore how gen AI, agentic AI, and concierge-level service are reshaping customer experience, including how organizations can use it for operational resiliency, demand deflection, and emerging commercial models. Participants will hear perspectives from McKinsey experts and industry leaders and exchange practical approaches to delivering value.
Roundtables will be hosted in Europe and North America. Interested leaders are encouraged to register their interest to receive notifications when new sessions are announced.
R&D Leaders – Productivity in AI Era Dinner
August 31, 2026
Stockholm, Sweden
At this event, we’ll be bringing together industry leaders to dive deep into the frontier of Productivity in the era of AI and transitioning from theory to real-world impact, focusing on three pivotal themes shaping the future of the space.
Roundtable: The COO’s Mandate for AI and Digital in Operations
June 5, 2026
Singapore
This Roundtable is designed for senior leaders driving AI and digital operational transformation across industries. If you’re ready to take the next step in harnessing the power of AI for your operations, register to join us at Innovation and Learning Center, Singapore.
