Service Operations Events
12:00 PM ET | 6:00 PM CET
Growth through services innovation
In this session, our experts will share both the results of our research on what differentiates service performance leaders when it comes...
More to growth as well as a couple of concrete examples how industry leaders innovated with advanced service offerings to capture opportunities amidst changing industry trends.
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Panelists: Mikhail Savin, Uri Pelli, Markus Forsgren
1:00 PM SGT | 3:00 PM AEDT
Generative AI: Unlocking value for customer engagement
While Generative AI has been around for years, it has become an overnight sensation with the open-access launch of products like ChatGPT...
More (OpenAI) or LaMDA (Google).
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Speakers and Panelists: Prasanna Kumar Arikala, Michael I Crago, Masa Shimizu, Richard Smullen, Malcolm Gomes, John Larson, Alex Sawaya, Xiaoxiao Tong
11:00 AM ET | 5:00 PM CET
Speed to Digital: moving from pilot purgatory to productivity
It’s evident that ambitious organizations are moving fast—but too often, they’re also getting stuck. Join experts from McKinsey...
More Operations to learn how services leaders are navigating the AI journey and moving from pilot phase to productivity at speed.
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Panelists: Grant Riewe, Rob Whiteman, Mohammed Aaser
12:00 PM ET | 5:00 PM CET
Generative AI: unlocking value in Customer Service Operations
Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to...
More transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth.
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Panelists: Richard Smullen, Sagie Davidovich, Ping Wu, Maksim Ovsyannikov, Oana Cheta, John Larson, Josh Wolff
European B2B Services Summit 2022
This year’s summit will highlight recent McKinsey research on the "Future of Services", and how services organizations across sectors...
More can thrive by addressing digitization, talent challenges, sustainability, and other disruptive trends. We will have a mix of guest speakers, McKinsey led sessions, as well as ample time to meet other services leaders. This is a unique opportunity to have the B2B Services Community in one room!
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Duration: 2 days
10:00 AM ET | 4:00 PM CET
Customer Experience to Drive Aftermarket Services Growth and Profitability
Inspire your own transformation with examples of how industry leaders set priorities and innovate services across physical and digital...
More journeys to increase value at a reduced cost to serve.
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