AI and Generative AI in Service Operations

December 6, 2023
12:00 PM ET | 6:00 PM CET

December 6, 2023
12:00 PM ET | 6:00 PM CET

In this session, our experts will share how Generative AI is changing the game in operations by improving customer experience and uplifting productivity. The experts will walk the audience through our latest case developed in partnership with Salesforce, showing how a large construction equipment provider is using Generative AI to help technicians in the field identify and fix machine breakdowns faster to unlock millions of dollars in customer value.

Presenter IconSpeakers

Mitesh Prema McKinsey

Mitesh Prema

Partner

McKinsey & Company

Mara

Mara Pometti

Partner

McKinsey & Company