Service Operations Events

Future Forward: Agentic AI in Global Business Services

This event will offer a unique opportunity to explore cutting-edge advancements and best practices in the GBS space at select centers in...
More the region and hear from a select group of global experts who will share their experiences and insights on how AI is revolutionizing business services and driving innovation.
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Customer Care Roundtable: Customer Care as a Strategic Asset

As customer needs change, the pace of development in gen AI technology including agentic AI, autonomous agents, and concierge-level...
More services for customers, could change the face of customer care. Join McKinsey experts and industry leaders to explore the state of customer care and how AI can be leveraged for operational resiliency, demand deflection and more.
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Aftermarket & Field Services Summit 2025

This year’s summit, Human + Digital: The next generation of Services will focus on key challenges organizations are facing including...
More adapting operations to meet evolving customer expectations, emerging commercial models, and navigating delivering value through equipment data. Join us to explore case studies and discuss key topics for industry leaders.
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Boosting talent stability and ownership mindsets in frontline operations

In this webinar, we will explore how Ingersoll Rand reduced attrition, increased employee engagement and improved performance by making...
More all employees owners of the company. We will also be joined by Ownership Works, a nonprofit that partners with organizations to establish broad-based employee ownership programs and develop ownership cultures, providing all employees with a stake in the value they help create.
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Lead to Cash Executive Roundtable

Join industry leaders and McKinsey experts at the Lead to Cash Executive Roundtable for definitive knowledge exchange with peers and...
More deep-dive case study explorations from organizations who have successfully embarked on Lead to Cash transformations.
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Tech and AI enabled maintenance for transportation and infrastructure

Join our experts for a 60-minute deep-dive into some of these trends and how timely and appropriate technology-driven maintenance can...
More effectively tackle these challenges.
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AI and Generative AI in Service Operations

In this session, our experts will share how Generative AI is changing the game in operations by improving customer experience and...
More uplifting productivity.
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: Mitesh Prema, Mara Pometti

Commercial excellence – maximizing service attach rates on your installed base with AI and Generative AI

In this session, our experts will share a case study on how a leading player leveraged AI and generative AI tools to generate leads and...
More drive customer outreach at scale.
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Transforming finance with Generative AI

Join us to discuss how AI can drive finance productivity and how to unlock quick wins, along with case studies of successful early...
More adopters.
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