Service Operations Events
Hybrid & In-person
Services Rewired Summit North America
Post pandemic, productivity levels have not returned to meet expectations of business leaders, or shareholders. New levers are needed to...
More drive a step-change in performance, efficiencies and improved outcomes for customers and for employees across the value chain.
The answer lies in rewiring your service operations: infusing the right technology where and when it matters, and improving experiences for both employees and customers, to drive productivity outcomes.
Join senior leaders from across North America and McKinsey experts at the Services Rewired Summit North America for the definitive knowledge exchange on driving productivity in front, mid and back-office operations and rewiring the business and organizational fundamentals to stimulate future growth.
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11:00 AM ET | 5:00 PM CET
Boosting talent stability and ownership mindsets in frontline operations
In this webinar, we will explore how Ingersoll Rand reduced attrition, increased employee engagement and improved performance by making...
More all employees owners of the company. We will also be joined by Ownership Works, a nonprofit that partners with organizations to establish broad-based employee ownership programs and develop ownership cultures, providing all employees with a stake in the value they help create.
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Lead to Cash Executive Roundtable
Join industry leaders and McKinsey experts at the Lead to Cash Executive Roundtable for definitive
knowledge exchange with peers and...
More deep-dive case study explorations from organizations who have
successfully embarked on Lead to Cash transformations.
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11:00 AM ET | 4:00 PM CET
Tech and AI enabled maintenance for transportation and infrastructure
Join our experts for a 60-minute deep-dive into some of these trends and how timely and appropriate technology-driven maintenance can...
More effectively tackle these challenges.
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12:00 PM ET | 6:00 PM CET
AI and Generative AI in Service Operations
In this session, our experts will share how Generative AI is changing the game in operations by improving customer experience and...
More uplifting productivity.
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: Mitesh Prema, Mara Pometti
12:00 PM ET | 6:00 PM CET
Commercial excellence – maximizing service attach rates on your installed base with AI and Generative AI
In this session, our experts will share a case study on how a leading player leveraged AI and generative AI tools to generate leads and...
More drive customer outreach at scale.
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10:00 AM ET | 4:00 PM CET
Transforming finance with Generative AI
Join us to discuss how AI can drive finance productivity and how to unlock quick wins, along with case studies of successful early...
More adopters.
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11:00 AM ET | 5:00 PM CET
Building resilience in field operations
In this webinar, our service operations experts will share perspectives on the imperatives needed to build a winning field services...
More operation. Our experts will provide an overview of major shifts, discuss how services organizations are tackling headwinds, and provide examples of how companies are taking the lead in service delivery. We will also discuss the building blocks needed to successfully transform a field organizations and what you need to begin your own journey.
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Speakers: Nikhil Koushik, Nicolas Guzman
12:00 PM ET | 6:00 PM CET
Growth through services innovation
In this session, our experts will share both the results of our research on what differentiates service performance leaders when it comes...
More to growth as well as a couple of concrete examples how industry leaders innovated with advanced service offerings to capture opportunities amidst changing industry trends.
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Panelists: Mikhail Savin, Uri Pelli, Markus Forsgren