Service Operations Events
Tech and AI enabled maintenance for transportation and infrastructure
Join our experts for a 60-minute deep-dive into some of these trends and how timely and appropriate technology-driven maintenance can...
More effectively tackle these challenges.
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12pm – 1pm ET | 6pm – 7pm CET
AI and Generative AI in Service Operations
In this session, our experts will share how Generative AI is changing the game in operations by improving customer experience and...
More uplifting productivity.
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: Mitesh Prema, Mara Pometti
Duration: 1 hour
12pm-1pm ET | 6pm-7pm CET
Commercial excellence – maximizing service attach rates on your installed base with AI and Generative AI
In this session, our experts will share a case study on how a leading player leveraged AI and generative AI tools to generate leads and...
More drive customer outreach at scale.
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Duration: 1 hour
Building resilience in field operations
In this webinar, our service operations experts will share perspectives on the imperatives needed to build a winning field services...
More operation. Our experts will provide an overview of major shifts, discuss how services organizations are tackling headwinds, and provide examples of how companies are taking the lead in service delivery. We will also discuss the building blocks needed to successfully transform a field organizations and what you need to begin your own journey.
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Speakers: Nikhil Koushik, Nicolas Guzman
Duration: 1 hour
12-1pm ET | 6-7pm CET
Growth through services innovation
In this session, our experts will share both the results of our research on what differentiates service performance leaders when it comes...
More to growth as well as a couple of concrete examples how industry leaders innovated with advanced service offerings to capture opportunities amidst changing industry trends.
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Panelists: Mikhail Savin, Uri Pelli, Markus Forsgren
Duration: 1 hour
Generative AI: Unlocking value for customer engagement
While Generative AI has been around for years, it has become an overnight sensation with the open-access launch of products like ChatGPT...
More (OpenAI) or LaMDA (Google).
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Speakers and Panelists: Prasanna Kumar Arikala, Michael I Crago, Masa Shimizu, Richard Smullen, Malcolm Gomes, John Larson, Alex Sawaya, Xiaoxiao Tong
Duration: 1 hour
Speed to Digital: moving from pilot purgatory to productivity
It’s evident that ambitious organizations are moving fast—but too often, they’re also getting stuck. Join experts from McKinsey...
More Operations to learn how services leaders are navigating the AI journey and moving from pilot phase to productivity at speed.
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Panelists: Grant Riewe, Rob Whiteman, Mohammed Aaser
Duration: 1 hour
Generative AI: unlocking value in Customer Service Operations
Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to...
More transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth.
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Panelists: Richard Smullen, Sagie Davidovich, Ping Wu, Maksim Ovsyannikov, Oana Cheta, John Larson, Josh Wolff
Duration: 1 hour