November 17th - 18th, 2022
This year’s summit will highlight recent McKinsey research on the “Future of Services”, and how services organizations across sectors can thrive by addressing digitization, talent challenges, sustainability, and other disruptive trends.
We will have a mix of guest speakers, McKinsey led sessions, as well as ample time to meet other services leaders. This is a unique opportunity to have the B2B Services Community in one room! We will be hosting an optional kickoff dinner on the 17th of November, followed by a full day session on the 18th from 10:00 to 16:00 CET with a mix of presentations, round-table discussions, and expert led panels.
Our agenda will offer ample opportunities for networking and feature rich discussion on topics such as:
Delivering and monetizing remote services
Winning through customer experience
Capturing the full benefit of digital and analytics
Integrating sustainability goals
Conference participation is complimentary, however, neither travel nor hotel accommodations are being supplied by McKinsey. Given the tight accommodation availability in Munich on November 17th, we have booked a contingent of rooms on a first come, first served basis, please let us know if you will require accommodation at the point of registration.