Service Operations Events

Generative AI: Unlocking value for customer engagement

While Generative AI has been around for years, it has become an overnight sensation with the open-access launch of products like ChatGPT...
More (OpenAI) or LaMDA (Google).
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Speakers and Panelists: Prasanna Kumar Arikala, Michael I Crago, Masa Shimizu, Richard Smullen, Malcolm Gomes, John Larson, Alex Sawaya, Xiaoxiao Tong

Speed to Digital: moving from pilot purgatory to productivity

It’s evident that ambitious organizations are moving fast—but too often, they’re also getting stuck. Join experts from McKinsey...
More Operations to learn how services leaders are navigating the AI journey and moving from pilot phase to productivity at speed.
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Panelists: Grant Riewe, Rob Whiteman, Mohammed Aaser

Generative AI: unlocking value in Customer Service Operations

Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to...
More transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth.
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Panelists: Richard Smullen, Sagie Davidovich, Ping Wu, Maksim Ovsyannikov, Oana Cheta, John Larson, Josh Wolff

European B2B Services Summit 2022

This year’s summit will highlight recent McKinsey research on the "Future of Services", and how services organizations across sectors...
More can thrive by addressing digitization, talent challenges, sustainability, and other disruptive trends. We will have a mix of guest speakers, McKinsey led sessions, as well as ample time to meet other services leaders. This is a unique opportunity to have the B2B Services Community in one room!
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Duration: 2 days

Customer Experience to Drive Aftermarket Services Growth and Profitability

Inspire your own transformation with examples of how industry leaders set priorities and innovate services across physical and digital...
More journeys to increase value at a reduced cost to serve.
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