Events: Virtual

Growth through services innovation

In this session, our experts will share both the results of our research on what differentiates service performance leaders when it comes...
More to growth as well as a couple of concrete examples how industry leaders innovated with advanced service offerings to capture opportunities amidst changing industry trends.
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Panelists: Mikhail Savin, Uri Pelli, Markus Forsgren

The Keys to a Successful Planning Transformation

Join us to learn about the keys to delivering a successful advanced planning system transformation that can not only help your...
More organization reach its financial goals, but drive significant business results through improved customer experience, efficiency, and sustainability.
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Speakers: Mike Raftery, Annouck Driesen, Valerio Dilda

Unboxed: What consumers really think about sustainability in packaging (Americas)

Join us for a 60 minute virtual webinar where we’ll take a close look at consumer attitudes, insights, emerging themes, and far-reaching...
More implications for converters and brand owners in the packaging space.
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Speakers: David Feber, Daniel Nordigaarden, Suku Ponkshe

Unboxed: What consumers really think about sustainability in packaging (EU/Asia)

Join us for a 60 minute virtual webinar where we’ll take a close look at consumer attitudes, insights, emerging themes, and far-reaching...
More implications for converters and brand owners in the packaging space.
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Speakers: Oskar Lingqvist, David Feber, Abhinav Goel, Felix Gruenewald

Generative AI: Unlocking value for customer engagement

While Generative AI has been around for years, it has become an overnight sensation with the open-access launch of products like ChatGPT...
More (OpenAI) or LaMDA (Google).
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Speakers and Panelists: Prasanna Kumar Arikala, Michael I Crago, Masa Shimizu, Richard Smullen, Malcolm Gomes, John Larson, Alex Sawaya, Xiaoxiao Tong

Speed to Digital: moving from pilot purgatory to productivity

It’s evident that ambitious organizations are moving fast—but too often, they’re also getting stuck. Join experts from McKinsey...
More Operations to learn how services leaders are navigating the AI journey and moving from pilot phase to productivity at speed.
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Panelists: Grant Riewe, Rob Whiteman, Mohammed Aaser

Generative AI: unlocking value in Customer Service Operations

Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to...
More transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth.
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Panelists: Richard Smullen, Sagie Davidovich, Ping Wu, Maksim Ovsyannikov, Oana Cheta, John Larson, Josh Wolff

Challenge accepted: Navigating fluctuations in semiconductor supply

The supply of semiconductors has been, and remains, a significant challenge for industries around the world, and “chip hunting” has...
More become a full cross-organization challenge.
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Decarbonizing Operations
Onboarding the journey to Zero Carbon Product

Together we will consider a combination of decarbonization approaches and solutions to build the baseline, enhance the circularity, and...
More reduce product carbon intensity.
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