Past Event
June 15, 2023
12-1pm ET | 6-7pm CET

Growth through services innovation

Service Operations

In this session, our experts will share both the results of our research on what differentiates service performance leaders when it comes...
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to growth as well as a couple of concrete examples how industry leaders innovated with advanced service offerings to capture opportunities amidst changing industry trends.
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Panelists: Mikhail Savin, Uri Pelli, Markus Forsgren

Duration: 1 hour

Past Event
June 7, 2023
9:00am-10:00am EDT

The Keys to a Successful Planning Transformation

Manufacturing & Supply Chain

Join us to learn about the keys to delivering a successful advanced planning system transformation that can not only help your...
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organization reach its financial goals, but drive significant business results through improved customer experience, efficiency, and sustainability.
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Speakers: Mike Raftery, Annouck Driesen, Valerio Dilda

Duration: 1 hour

Past Event
May 10, 2023 1pm EST

Unboxed: What consumers really think about sustainability in packaging (Americas)

Product Development & Procurement

Join us for a 60 minute virtual webinar where we’ll take a close look at consumer attitudes, insights, emerging themes, and far-reaching...
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implications for converters and brand owners in the packaging space.
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Speakers: David Feber, Daniel Nordigaarden, Suku Ponkshe

Duration: 1 hour

Past Event
May 10, 2023 1:30pm CET

Unboxed: What consumers really think about sustainability in packaging (EU/Asia)

Product Development & Procurement

Join us for a 60 minute virtual webinar where we’ll take a close look at consumer attitudes, insights, emerging themes, and far-reaching...
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implications for converters and brand owners in the packaging space.
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Speakers: Oskar Lingqvist, David Feber, Abhinav Goel, Felix Gruenewald

Duration: 1 hour

Past Event
April 20, 2023 | 10:30AM IST | 13:00 PM SGT

Generative AI: Unlocking value for customer engagement

Service Operations

While Generative AI has been around for years, it has become an overnight sensation with the open-access launch of products like ChatGPT...
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(OpenAI) or LaMDA (Google).
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Speakers and Panelists: Prasanna Kumar Arikala, Michael I Crago, Masa Shimizu, Richard Smullen, Malcolm Gomes, John Larson, Alex Sawaya, Xiaoxiao Tong

Duration: 1 hour

Past Event
April 5, 2023 | 11:00 AM ET | 5:00 PM CET

Speed to Digital: moving from pilot purgatory to productivity

Service Operations

It’s evident that ambitious organizations are moving fast—but too often, they’re also getting stuck. Join experts from McKinsey...
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Operations to learn how services leaders are navigating the AI journey and moving from pilot phase to productivity at speed.
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Panelists: Grant Riewe, Rob Whiteman, Mohammed Aaser

Duration: 1 hour

Past Event
March 22, 2023 | 12pm ET

Generative AI: unlocking value in Customer Service Operations

Service Operations

Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to...
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transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth.
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Panelists: Richard Smullen, Sagie Davidovich, Ping Wu, Maksim Ovsyannikov, Oana Cheta, John Larson, Josh Wolff

Duration: 1 hour

Past Event
March 15, 2023
16:00 CET | 11:00 ET

Challenge accepted: Navigating fluctuations in semiconductor supply

Cross-Operations

The supply of semiconductors has been, and remains, a significant challenge for industries around the world, and “chip hunting” has...
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become a full cross-organization challenge.
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Duration: 1 hour

Past Event
February 14, 2023
16:00 - 17:00 CET | 10:00 - 11:00 ET

Decarbonizing Operations
Onboarding the journey to Zero Carbon Product

Cross-Operations

Together we will consider a combination of decarbonization approaches and solutions to build the baseline, enhance the circularity, and...
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reduce product carbon intensity.
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Duration: 1 hour