Customer Experience Senior Leaders Roundtables

Name: Customer Experience Senior Leaders Roundtables
Start: 2026-10-05T09:00:00Z
End: 2026-10-06T17:00:00Z
Location: Toronto

September 16 - 17, 2026 Brussels

October 5 - 6, 2026 Toronto

Event details

As customer needs change, the pace of development in gen AI technology including agentic AI, autonomous agents, and concierge-level services for customers, will change the face of customer experiences.

Join McKinsey experts and industry leaders to explore the state of AI in care and how it can be leveraged for operational resiliency, demand deflection, emerging commercial models, and navigating delivering value.

Roundtables will be hosted in Europe and North America. Interested leaders are encouraged to register their interest to receive notifications when new sessions are announced.

Summary

Customer Experience Senior Leaders Roundtables is an in-person roundtable series for senior customer experience leaders focused on the state of AI in care. The session will explore how gen AI, agentic AI, and concierge-level service are reshaping customer experience, including how organizations can use it for operational resiliency, demand deflection, and emerging commercial models. Participants will hear perspectives from McKinsey experts and industry leaders and exchange practical approaches to delivering value. Roundtables will be hosted in Europe and North America. Interested leaders are encouraged to register their interest to receive notifications when new sessions are announced.

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