Generative AI: unlocking value in Customer Service Operations

March 22, 2023 | 12pm ET

Thank you for joining us for the Generative AI: unlocking value in Customer Service Operations webinar.

We hope you found value in the event and came away with insights on how generative AI can create value in your organization. Below you can find more insights on this topic and a recording of the session. We look forward to seeing you at future webinars and events.

Get in touch with our team

No Fields Found.

Featured Insights

Video

View

March 21, 2023

Generative AI: unlocking value in Customer Service Operations Recording

Article

View

December 6, 2022

The state of AI in 2022—and a half decade in review

AI apples McKinsey

Article

View

January 19, 2023

What is generative AI?

McKinsey production line

Article

View

October 13, 2021

Scaling AI like a tech native: The CEO’s role

DalleE2 image

Article

View

January 22, 2023

Evaluating the operations value of generative AI – Blog series Part 1

Text conversation AI blog series

Blog

View

March 2, 2023

Evaluating the operations value of generative AI – Blog series Part 2

pitfalls of ai programs

Blog

View

March 2, 2023

Getting started with generative AI in operations– Blog series Part 3

myth busters hero woman holding a laptop whilst on the phone

Podcast

View

January 20, 2023

Myth busters: Unexpected insights on contact centers

Speakers

Panelists

McKinsey Speaker Richard

Richard Smullen

Founder and CEO

Pypestream

McKinsey Speaker Sagie

Sagie Davidovich

CEO

SparkBeyond

Ping Wu

VP Engineering and Product

Cresta

McKinsey Speaker Maksim

Maksim Ovsyannikov

EVP, Products and Design

Gainsight

McKinsey Speaker Oana

Oana Cheta

Partner

McKinsey

McKinsey Speaker John

John Larson

Expert AP

McKinsey

Josh Wolff McKinsey

Josh Wolff

Partner

McKinsey