Gartner Supply Chain Planning Summit NA

An on-demand session for operations and transformation leaders focused on why AI investments succeed or stall. The session will explore why many organizations struggle to translate AI into measurable impact, what distinguishes those scaling AI from those stuck in pilot mode, and how organizations can pair AI investment with strong operational excellence foundations, drawing on a global survey of 1,000 executives. Participants will hear perspectives from McKinsey experts on the practical implications for their own transformation efforts. Available on demand, the event is designed for operations, transformation, and business leaders looking to unlock sustainable performance from AI.

The session looks at the shifts reshaping field services, how organisations are tackling operational headwinds, and the building blocks needed to transform field operations and lead in service delivery.

McKinsey and Company joins this session on generative AI and customer engagement. Speakers from Kore.ai, Pypestream, ZEALS and Queensland Department of Transport and Main Roads examine how generative AI can outperform legacy conversational AI and quantify its value for customers and front-line agents.