March 22, 2023
12:00 PM ET | 5:00 PM CET
Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth. With 60%+ of leaders expecting their AI budgets to increase in the coming years, pragmatic executives should be asking, “how can this create value in my organization?”
Join us for a 60-minute virtual conversation with experts on how you can identify the value and begin deploying generative AI within your organization.
Speakers
Panelists
Richard Smullen
Founder and CEO
Pypestream
Sagie Davidovich
CEO
SparkBeyond
Ping Wu
VP Engineering and Product
Cresta
Maksim Ovsyannikov
EVP, Products and Design
Gainsight
Oana Cheta
Partner
McKinsey
John Larson
Expert AP
McKinsey
Josh Wolff
Partner
McKinsey
Agenda
Learn about the disruptive potential of generative AI in customer care (for customers, for agents, and for back office operations)
Gain a better understanding of how to identify value and begin deploying generative AI in an organization
Hear distinct perspectives from a panel of leading CEOs, CIOs, and Private Equity innovators on how AI can create value from hyper personalized customer experience to accelerated data analytics
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