Customer Experience Senior Leaders Roundtables

2026 dates announced soon

As customer needs change, the pace of development in gen AI technology including agentic AI, autonomous agents, and concierge-level services for customers, will change the face of customer experiences.

Join McKinsey experts and industry leaders to explore the state of AI in care and how it can be leveraged for operational resiliency, demand deflection, emerging commercial models, and navigating delivering value.

Roundtables will be hosted in Europe and North America. Interested leaders are encouraged to register their interest to receive notifications when new sessions are announced.

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