Event details
On-Demand
Join us for a 60-minute virtual conversation with experts on how you can identify the value and begin deploying generative AI within your organization.
Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth. With 60%+ of leaders expecting their AI budgets to increase in the coming years, pragmatic executives should be asking, “how can this create value in my organization?”
Summary
McKinsey connects customer service operations leaders with generative AI experts in "Generative AI: unlocking value in customer service operations," a 60-minute on-demand event. The session covers how to identify and deploy generative AI in customer care, including its impact on agents, customers, and back-office operations.
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