Event details
On-Demand
Join us for a 60-minute virtual conversation with experts on how you can identify the value and begin deploying generative AI within your organization.
Generative AI—think, ChatGPT and LaMDA—has grabbed recent headlines with astounding speed, showcasing its power and potential to transform—everything. For Customer Service Operations (CSO) leaders, generative AI offers a new lever for value creation and growth. With 60%+ of leaders expecting their AI budgets to increase in the coming years, pragmatic executives should be asking, “how can this create value in my organization?”
Summary
McKinsey connects customer service operations leaders with generative AI experts in "Generative AI: unlocking value in customer service operations," a 60-minute on-demand event. The session covers how to identify and deploy generative AI in customer care, including its impact on agents, customers, and back-office operations.
Watch on demand
Please supply your contact information using the form below to access the webinar.
Please fill your details below
You may be interested in
View all events
Boosting talent stability and ownership mindsets in frontline operations
McKinsey Operations shares this webinar on employee ownership in frontline operations. Featuring Ingersoll Rand and the nonprofit Ownership Works, the session explores how giving frontline employees an equity stake can cut attrition, lift engagement and build stronger ownership mindsets, addressing talent stability and workforce productivity across manufacturing and operations.
B2B Growth through services innovation
This session shares research on what separates service performance leaders and real examples of industry innovation, covering aftermarket value, monetisation models and the shift toward as-a-service offerings that drive B2B services growth.
Generative AI: Unlocking value for customer engagement
McKinsey and Company joins this session on generative AI and customer engagement. Speakers from Kore.ai, Pypestream, ZEALS and Queensland Department of Transport and Main Roads examine how generative AI can outperform legacy conversational AI and quantify its value for customers and front-line agents.