McKinsey Talks
Operations

Customer Experience Senior Leaders Roundtables is an in-person roundtable series for senior customer experience leaders focused on the state of AI in care. The session will explore how gen AI, agentic AI, and concierge-level service are reshaping customer experience, including how organizations can use it for operational resiliency, demand deflection, and emerging commercial models. Participants will hear perspectives from McKinsey experts and industry leaders and exchange practical approaches to delivering value. Roundtables will be hosted in Europe and North America. Interested leaders are encouraged to register their interest to receive notifications when new sessions are announced.

A webinar for maintenance and asset leaders in asset-heavy industries focused on where digital and AI are creating value in maintenance today. The session will explore how organizations can enable digital innovation and adoption at scale, how digital and AI can support decisions on outage intervals, scope, schedules, and execution, and how integrated data can build a more holistic view of asset health to prioritize routine and outage work. Participants will hear perspectives from McKinsey experts and industry leaders on what it takes to reshape asset performance. Taking place virtually on October 23, 2026, the event is designed for maintenance and operations leaders looking to translate AI's potential into sustained, scaled impact.

COO Excellence Masterclass is an invitation-only, in-person masterclass for a select group of senior operations executives focused on peer-to-peer learning. The session will explore candid, confidential discussions on leading global operations, guided by McKinsey Partners and facilitated by former COOs and CEOs with proven track records. Participants will hear perspectives from peer COOs and senior executives and exchange practical approaches drawn from real operational experience. Taking place over two days from November 18 to 20, 2026, the event is designed for COOs and senior operations leaders looking to engage with peers outside their own organization.

The Excellence in Construction, Design & Engineering of Battery Factories Forums in Barcelona on December 3-4, 2026 bring together leaders along the battery value chain to connect on the topics that matter in the world of gigafactories and BEVs. From dry-room and cleanroom engineering to power infrastructure, contractor coordination, and commissioning – executives across functions will discuss the toughest questions of today. McKinsey’s session will explore what it takes to ramp-up successfully: from the core challenges in capital delivery like talent gaps or planning complexity to the enablers and winning formula that help leading organizations reach time-to-full-speed. Participants will hear exclusive perspectives from McKinsey’s battery experts and have the opportunity to exchange practical approaches and ideas on the event floor.